Home » About Us
Orlando IT Solutions
Our mission is to proactively manage our clients’ business information technology by implementing best practices that keep them running at peak efficiency and reducing the risks of security threats and data loss to their lowest possible levels.
Orlando IT Support
Case Study #1
The Client: Marie, Retail
The Incident: Marie’s POS crashed and the system vendor wanted her to mail the system back to them, leaving her with no inventory, communication, or sales system for days.
Our Resolution: Marie reached out to UnbreakableIT and within 61 minutes of receiving the distress call, our team had all three stores back online.
Case Study #2
The Client: Debra, Archeological
The Incident: A late night weekend electrical storm took out the centralized data center of a client with 10 worldwide satellite operations, stopping all communication among the offices…
Our Resolution: Our staff implemented its Disaster Recovery (DR) plan, with a triage team onsite Saturday morning and working through the weekend. The data backup system functioned as designed, saving 100’s of GB’s of data, and the system was brought back online before business hours on Monday.
Case Study #3
The Client: David, Legal
The Incident: A client without Managed Services had a server failure late Friday afternoon. A year’s worth of legal data appeared lost…
Our Resolution: The UnbreakableIT triage team spent the weekend using multiple forensic tools to recover a year’s worth of legal documents. A temporary server was provided to the client at no charge to keep them running during the entire process.
Case Study #4
The Client: Greg, Archeological
The Incident: Greg was located 120 miles from the UnbreakableIT Help Desk and stated he had lost a 64 page Word document. The document represented almost 5 hours of work and the auto save feature had malfunctioned…
Our Resolution: Within 30 minutes a member of the Help Desk had remotely logged into the client’s computer and patched together enough temporary files to bring back the lost data.
Case Study #5
The Client: Victoria, Marketing
The Incident: Victoria had stored 5 years of emails into one file. The file became corrupted and she was in danger of losing all 5 years of significant historical emails…
Our Resolution: In one hour, UnbreakableIT restored the corrupted file from a backup and all 19GBs of emails were fully recovered.
Case Study #6
The Client: Lorrie, Software Development
The Incident: Lorrie couldn’t open a web application needed to make immediate changes to a key website…
Our Resolution: The UnbreakableIT Help Desk staff immediately determined that there was a conflict between the web application the client had been using and new anti-virus software. Within the hour, an appropriate patch was located and applied, eliminating the issue.
Case Study #7
The Client: Dionne, Property Management
The Incident: A non-Managed Services client, Dionne reported that a computer which had been out of use for months, would not connect to Internet…
Our Resolution: After exhausting a checklist of possibilities, the UnbreakableIT Help Desk suggested the client send a cell phone picture of the wiring to the router. The picture revealed that a wire had been connected to an incorrect port. The issue was resolved in seconds and required no onsite technician.
Case Study #8
The Client: Zachary, Architectural
The Incident: Zachary needed a complex suite of software to connect to the Florida Department of Transportation system. He no longer had the installation disc, instructions, or username and password to the software…
Our Resolution: The UnbreakableIT staff worked with several software vendors to obtain the necessary medias and usernames and passwords. Once all the information had been gathered, the FDOT software system was successfully installed in less than 45 minutes.
Case Study #9
The Client: Alex, Medical
The Incident: Alex had no Internet access…
Our Resolution: After a phone consultation of trouble-shooting, an UnbreakableIT technician was dispatched. He quickly found that the router hardware was beyond repair, and Sonic WALL was installed. Alex is now a Managed Services client.
Case Study #10
The Client: Greg, Financial
The Incident: Greg was a non-Managed Services client who called regarding his mail server being down…
Our Resolution: The UnbreakableIT staff found that the email database was corrupted and worked overnight to rebuild the server. All emails were recovered forensically with a total downtime of less than one day.
Case Study #11
The Client: Cynthia, Architectural
The Incident: Cynthia’s Internet was unstable and causing costly downtime…
Our Resolution: The problem was tracked to the Internet service provider’s fiber connection to the router. After the ISP recognized it to be their problem, UnbreakableIT managed the issue until the Internet service provider fixed the problem.
Case Study #12
The Client: Scott, Property Management
The Incident: Scott had undisclosed network issues causing downtime and loss of productivity for 21 employees…
Our Resolution: UnbreakableIT diagnosed that a 3rd party vendor, hired by the client, had misconfigured the networking equipment. Scott had a functioning network within an hour.
The Unbreakable Team
Jaime founded UnbreakableIT believing that technology should be easy to use. His vision was to make technology accessible to Orlando businesses of all sizes in simple managed packages.
Jaime has worked his entire career to build successful software and technology companies. Most recently, Jaime was a Director at a Windows management software company, ScriptLogic, where he helped build a world class pre-sales engineering team. Prior to that, Jaime was on the ground floor of a local software start-up, Small Wonders Software, where he brought his networking and infrastrucutre skills to assist in creating management software for the Windows platform.
Before joining the software world, Jaime was an IT Director for the Diocese of Orlando, where he designed a large scale Windows networking infrastructure. Jaime began his career writing software for credit card processing at Paysys in Maitland and creating database systems for tracking turbine outages at Siemens Westinghouse. He has also designed large scale business-2-business e-commerce systems for e-procurement at Go-Coop
Jaime is an Orlando native and a graduate of the University of Central Florida. In addition to his undergraduate work, Jaime holds an extensive list of industry certifications from Microsoft, Cisco, CompTIA and other leading vendors including:
Microsoft Certified Professional (MCP on Windows NT 4.0)
Microsoft Certified Professional (MCP on Windows 2000)
Microsoft Certified Professional (MCP on Windows Server 2003)
Microsoft Certified Professional Internet (MCP I on Windows NT 4.0)
Microsoft Certified Systems Engineer (MCSE on Windows NT 4.0)
Microsoft Certified Systems Engineer (MCSE on Windows 2000)
Microsoft Certified Systems Engineer (MCSE on Windows Server 2003)
Microsoft Certified Systems Engineer Internet (MCSE I on Windows NT 4.0)
Microsoft Certified Systems Administrator (MCSA on Windows 2000)
Microsoft Certified Systems Administrator (MCSA on Windows Server 2003)
Microsoft Certified Systems Engineer: Security (MCSE: Security on Windows 2000)
Microsoft Certified Database Administrator (MCDBA on SQL Server 7.0)
Microsoft Certified Database Administrator (MCDBA on SQL Server 2000)
Cisco Certified Design Associate (CCDA 1.0)
Cisco Certified Network Associate (CCNA 2.0)
Cisco Certified Network Professional (CCNP 1.0)
Cisco Certified Network Professional (CCNP 2.0)
Cisco Certified Design Professional (CCDP 1.0)
Cisco Certified Design Professional (CCDP 2.0)
CompTIA Server+ Certified
CompTIA Security+ Certified
SonicWALL Security Administrator (CSSA)
VMware Sales Professional 5 (VSP5)
VMware Technical Sales Professional 5 (VTSP5)
Veeam Sales Professional 5 (VMSP)
Veeam Technical Sales Professional 5 (VMTSP)
Awards and Achievements:
Jaime is a member of American Mensa, has served on the Industry Advisor Board for High-Tech Institute as well as the Technology Committee for the Coalition for the Homeless of Central Florida.
Jaime is the recipient of Book Awards in Cyberspace Law and Law of War from the Barry University Dwayne O. Andreas School of Law. He is also the Secretary in the Students of eLaw organization and member of the Federalist Society and Military Law Society.
Jaime is a published author and contributor to online publications. He has written the following:
Most importantly, Jaime is married to his beautiful wife Rachel, has a daughter Reagan and son William.